Cadence Conversations

Inside MUSC’s approach to digital transformation

Episode Notes

Join host Eve Cunningham, MD, Chief Medical Officer at Cadence, in conversation with Crystal Broj, Chief Digital Transformation Officer at MUSC Health.

MUSC Health is a leading academic health system serving patients across South Carolina, with a growing footprint and a strong focus on digital innovation to expand access and improve outcomes. In this episode, Eve and Crystal explore what it really takes to drive transformation inside a complex health system—and why success depends far more on workflows and behavior change than on any single technology.

Their conversation focuses on:

• Why leading with problems and not tools is essential to meaningful digital transformation
• How MUSC is approaching access as its top priority, from digital front door to integrated patient engagement
• What it takes to evaluate, implement, and scale new technologies while navigating core systems, IT constraints, and vendor noise
• How AI and automation can reduce workforce burden without simply trying to “hire your way out” of demand
• Why measuring outcomes and continuously reassessing technology performance is critical to long-term success
• How health systems can balance speed, scalability, and real-world operational impact when adopting new solutions

For more information on Cadence, visit https://www.cadence.care/